Refund Policy

You have 30 days to decide if the item is right for you. Joker Spokes will refund any item(s), provided that the item(s) has not been damaged, soiled, installed, or altered in any way.

How do I return an item?

The original Packing Slip must be enclosed with all returns or exchanges. We do not accept returns or exchanges without the original packing slip.

The return shipping fee of $3.95 will be deducted from the credit of the returned merchandise. Please print a return form  here  and enclose with your returned item.

We recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our warehouse.

Your refund will in most cases be issued to the same credit card you used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes, less the pre-paid return fee and 10% re-stocking fee. Shipping and handling costs are not refundable.

Please allow two weeks for the processing of returns. Please allow up to two billing cycles for the credit to appear on your credit card statement.

Order Cancellation

You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply.

Joker Spokes may cancel orders for any reason. Some common situations in which orders are cancelled may include: The item is out of stock and there are no plans of restocking it, pricing errors or credit card payment is declined by the issuing financial institution.

If you have questions or concerns regarding this statement, you should first contact Joker Spokes at the email address or postal address specified on the Website.